Tailored Texts, Stronger Connections

With Message Blink, you can easily create personalized SMS templates within Salesforce. Use dynamic variables to tailor each message, pulling customer-specific data to ensure every interaction feels personal and relevant.

Yes, Message Blink supports both SMS and WhatsApp messaging within Salesforce. You can use pre-built WhatsApp templates and SMS templates to ensure consistent, personalized communication across both channels, reaching your customers where they prefer.

To enable and use messaging templates in Salesforce with Message Blink, follow these steps: Install and set up Message Blink from the Salesforce AppExchange. In Salesforce, go to the Message Blink app tab. Navigate to the “Templates” section to access or create SMS and WhatsApp templates. Click “New Template” to create a personalized template using merge fields (e.g., First Name, Lead Source). Save and categorize your template by type (SMS or WhatsApp) and use case (e.g., follow-up, welcome). Templates are now available for use in automations, campaigns, and manual messaging within Message Blink. Message Blink simplifies the entire process by providing a user-friendly interface for building, managing, and sending personalized message templates in Salesforce—without needing custom code or complex setup.

Yes, Message Blink allows dynamic merge fields in templates, enabling you to personalize messages with names, order details, and other custom information.

Pre-built SMS templates in Salesforce provide ready-made messaging options that can be quickly customized for different use cases, such as marketing campaigns or customer service inquiries. They save time by eliminating the need to create new messages from scratch for every interaction.