Personalized Message Templates for Salesforce

You can create SMS templates directly using MessageBlink’s in-app builder. Just select your channel (SMS or WhatsApp), insert merge fields like {FirstName}, and save for reuse or automation.

Yes! MessageBlink supports pre-approved WhatsApp Business templates, allowing you to send messages like confirmations, reminders, or offers directly from Salesforce.

To enable and use messaging templates in Salesforce with Message Blink, follow these steps: Install and set up Message Blink from the Salesforce AppExchange. In Salesforce, go to the Message Blink app tab. Navigate to the “Templates” section to access or create SMS and WhatsApp templates. Click “New Template” to create a personalized template using merge fields (e.g., First Name, Lead Source). Save and categorize your template by type (SMS or WhatsApp) and use case (e.g., follow-up, welcome). Templates are now available for use in automations, campaigns, and manual messaging within Message Blink. Message Blink simplifies the entire process by providing a user-friendly interface for building, managing, and sending personalized message templates in Salesforce—without needing custom code or complex setup.

Absolutely. You can use merge fields from both standard and custom Salesforce objects to personalize messages at scale—like {Lead.FirstName}, {Opportunity.Stage}, etc.

Pre-built SMS templates in Salesforce provide ready-made messaging options that can be quickly customized for different use cases, such as marketing campaigns or customer service inquiries. They save time by eliminating the need to create new messages from scratch for every interaction.

They do. You can send personalized bulk messages using templates—perfect for campaign blasts, promotions, or event updates—while still making each message feel 1:1.